Insurance

With FoneYam insurance cover*, you get extra peace of mind, at no cost to you!

FoneYam will be insured against your Death, Disability, Loss of Income or should your device be Lost or Stolen.  

✅ Report your device as lost or stolen at the nearest police station and receive your South African Police Service (“SAPS”) case number.

✅ Complete an affidavit that includes: Your full name and surname, ID or Passport number, Contract Cellphone number, IMEI number of the device, ITC number and SAPS case or OB number and a brief description and date of the incident.

✅ Certified copy of your ID or Passport.

✅ Certified copy of ID or Passport of Deceased.

✅ Death Certificate of Deceased.

Abacus, the insurer, will be in touch with further instructions once a claim has been logged. Prepare the following documentation in the meantime:

✅ Affidavit of lost income

✅ Medical report on disability

✅ Employer termination letter

✅ UI19 confirming illness termination (Code 10)

Abacus, the insurer, will be in touch with further instructions once a claim has been logged. Prepare the following documentation in the meantime:

✅ Affidavit of lost income

✅  3 months bank statement

✅ UI19 form from Employer

✅ Retrenchment letter from the Employer

Insurance claims are to be logged online, just click LOG A CLAIM below

You can view the status of the claim right here, just click TRACK CLAIM below

When the Death, Disability or Loss of Income claim is approved, you will no longer have to continue paying your contract.Once the Lost or Stolen Device claim is approved:

**If all outstanding payments have been paid.

All FoneYam Insurance related information can be found in our Terms & Conditions, which you can download below:

Download Terms & Conditions