Insurance
With FoneYam insurance cover*, you get extra peace of mind, at no cost to you!
FoneYam will be insured against your Death, Disability, Loss of Income or should your device be Lost or Stolen.
How do I submit a claim?
Notify us and submit your documentation (where applicable) via email claims@foneyam.co.za or give our contact centre a call on 0860 900 900.
What do I need to submit a claim?
Lost or Stolen Device
✅ Report your device as lost or stolen at the nearest police station and receive your South African Police Service (“SAPS”) case number.
✅ Complete an affidavit that includes: Your full name and surname, ID or Passport number, Contract Cellphone number, IMEI number of the device, SAPS case number and a brief description of the incident.
✅ Certified copy of your ID or Passport.
Death
✅ Notify us via email claims@foneyam.co.za or give our contact centre a call on 0860 900 900.
Disability
Abacus, the insurer, will be in touch with further instructions once a claim has been logged. Prepare the following documentation in the meantime:
✅ Affidavit of lost income
✅ Medical report on disability
✅ Employer termination letter
✅ UI19 confirming illness termination (Code 10)
Loss of Income
Abacus, the insurer, will be in touch with further instructions once a claim has been logged. Prepare the following documentation in the meantime:
✅ Affidavit of lost income
✅ 3 months bank statement
✅ UI19 form from Employer
✅ Retrenchment letter from the Employer
What happens once the claim is approved?
When the Death, Disability or Loss of Income claim is approved, you will no longer have to continue paying your contract. Once the Lost or Stolen Device claim is approved, you will receive a replacement device**, and you will continue with your original contract.
**If all outstanding payments have been paid.
Need more information?
All FoneYam Insurance related information can be found in our Terms & Conditions, which you can download below: